Legal information
This page sets out operator identity, licensing, compliance measures, responsible gaming obligations, and dispute procedures relevant to guests and players at Aureliagrandhotel casino hotel.
Operator: Aureliagrandhotel (trading name)
Operator details & corporate ID
Registered office: Keizersgracht 152, Amsterdam, 1015 CW
Business number: NL-AGH-2026-01
Registered for hospitality and gaming operations. Full company documents are available to authorities on request.
Licensing and regulatory compliance
Our gaming activity is conducted under applicable national regulations and oversight by the designated regulatory authority. We maintain internal compliance controls, auditing, and AML checks in line with statutory obligations.
| Primary regulator | Kansspelautoriteit (gaming authority) |
|---|---|
| License type | On-site casino operations — premises license |
| Effective policies | AML, Age verification (18+), Responsible gaming |
Responsible gaming
18+ Access to gaming is limited to adults. Proof of age and identity may be requested and recorded as allowed by law.
We offer self-exclusion options, limits, and staff assistance for problem gambling. For immediate help, speak to our on-site support team or consult national support services.
Privacy and personal data
We process personal data to provide services, meet legal obligations (including ID checks and AML), and to prevent fraud. Processing is governed by our Privacy Policy.
- Lawful bases: consent where applicable, contract, legal obligation, legitimate interest
- Retention: as required by law and operational needs
- Rights: access, correction, deletion, restriction, objection
- Contact data protection officer via email at the address above
Disputes, jurisdiction and consumer rights
Contractual relations, complaint handling, and dispute resolution follow national consumer protection law. Complaints are handled promptly through our internal process; unresolved disputes may be referred to the competent courts and the relevant ombudsman or regulatory complaint body.
Complaint steps
- Contact reception or email our support team.
- Escalation to compliance department within 14 days.
- If unresolved, referral to regulator or civil procedures as permitted.
Timing & limits
Consumers have statutory periods to bring claims; evidence preservation is advised. Fee schedules for certain services are described in our terms of sale.
Key legal FAQs
Resources and references
- Regulatory guidance and recent policy updates.
- Terms of service and guest rules — enforceable at site entry.
- Cookie and analytics details in our Privacy Policy.
