Privacy Policy
This Privacy Policy explains how Aureliagrandhotel processes personal data when you contact us, visit our premises at Keizersgracht 152, Amsterdam, 1015 CW, Netherlands, or request information about hotel stays, venue usage, and related services. Our operations emphasize on-site experiences; no online gaming is provided through this site.
Data we collect: identification and contact information (for example, name, phone number, email), contextual details about your request (such as preferred dates, room category interests, meeting or event needs), and limited technical data from website interactions (including cookie identifiers and basic analytics). We collect data directly from you through phone, email, or web forms, and indirectly via cookies and analytics tools that help us understand general usage patterns.
Purposes and legal bases: we use your data to respond to inquiries, provide pre-contract information, organize venue and accommodation arrangements, ensure safety and compliance in age-restricted areas, and improve visitor experience. Processing is typically based on the necessity to take steps at your request prior to a potential contract, our legitimate interests in operating a safe, efficient venue, and your consent where required (for example, for certain marketing updates or optional cookies).
Retention: we retain personal data only as long as needed for the purposes described above and to meet legal or regulatory obligations. Access controls limit who can view your information, and staff are trained in confidentiality and data protection practices relevant to their roles.
Sharing: we may share information with selected processors who support our operations (e.g., IT hosting, secure email, analytics) under agreements that require appropriate safeguards. We also may share information when required by law or to protect the rights, safety, and security of guests, staff, and the venue.
Cookies: essential cookies enable core site functions; optional analytics cookies help us measure aggregated usage. You can accept or decline non-essential cookies using the banner on this site. Your choice will be remembered for a period reflected in the banner notice. You can also adjust browser settings to manage cookies more broadly.
Your rights: subject to applicable law, you may request access to your personal data, rectification, erasure, restriction of processing, portability, or object to certain processing activities. When processing is based on consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing. To exercise these rights, please contact us via the details below.
Security: we apply administrative, technical, and physical safeguards designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. While no method of transmission or storage is entirely secure, we continually review our controls and staff awareness to reduce risk.
Minors: entry to gaming areas is restricted to adults (18+). We do not knowingly collect personal data from minors for gaming-related purposes. If you believe a minor has provided data to us in this context, please let us know so we can address the matter.
Contact: for privacy inquiries or to exercise rights, reach us at Aureliagrandhotel@outlook.com or call + (31) 64 873-95-21. Postal correspondence can be sent to the address above. We aim to respond promptly and in accordance with applicable regulations.
Updates: we may revise this Privacy Policy from time to time to reflect changes in operations, legal requirements, or best practices. The latest version will be posted on this page with an updated effective date. Continued use of the site and services after such updates indicates your acknowledgment of the revised terms.